Notifications & alerts

Overview

VISO TRUST generates alerts and notifications to keep users informed about critical events and activity related to their third-party risk management program. Alerts are designed to help users stay on top of important updates.

Notifications for business owners

Business owners have a unique responsibility in managing third-party relationships, and the system provides a simple configuration to keep them informed. You may enable or disable notifications for business owners.

1. Navigate to the "Relationship" tab. Find the business owner listed on the right.
2. Click "Edit" to configure your business owner for the relationship. You may...
   1. Change the business owner to another contact in your organization.
   2. Toggle options for business owner notifications.
3. Save your changes.

Notification triggers

Notifications in the system are triggered under specific circumstances across several functional areas. Here are some times that notifications will be triggered:

Assessment Activity

• When a new assessment is started for a relationship.
• When a third party submits artifacts and responses for a collection request.
• When the assessment is being updated via analysis.
• When an assessment is ready for review.
• When an assessment requires additional action from your team.

Vendor Monitoring

• When new material risk advisories are detected from a monitored third party.
• Collaboration and Comments
• When you are @mentioned in a comment on a relationship..
• If you're the business owner for the relationship or a subscriber, when a comment is added to a relationship.

Reminders and Deadlines

• When a vendor response deadline is approaching or overdue.
• When a remediation deadline is approaching or overdue.
• Optionally, when a relationship is due for recertification.

FAQ

When does my vendor get a notification?

We only notify the contacts on the relationship when you ask us to reach out on your behalf.

• They're notified of new collection requests.
• They're notified during recertification if the relationship is configured for third-party outreach.
• Vendors may receive follow up emails from the VISO TRUST audit team if they require clarification for an audited assessment.

Does my vendor know when the assessment is ready to review?

No, your vendor does not receive a notification when the assessment is ready to review.

My vendor keeps getting notifications about expired artifacts. How do I make them stop?

Artifact validity assessment notifications are configurable under Lifecycle management in the Relationship tab. To cease artifact update notifications, you can either turn off the artifact validity monitoring or change the contact to the business owner.