Custom Organization Email Domain

Russell Sherman Updated by Russell Sherman

Custom Email Domain

Overview

By default, when a notification email is sent to a recipient, it is sent from the appropriate VISO TRUST server email address; for example, hello@visotrust.com. With a custom email domain, all outbound emails can be updated to show a single customized name and email address. This allows organizations to maintain trust by sending emails from their verified email domains.

A claimed and verified top-level domain (TLD) is required to create a subdomain. To claim and verify you will need to retrieve and store unique values like the IP adress, a TXT, and CNAME DNS.

Default notification email

By default, emails will come from the user's name "via VISO TRUST".

An example of the standard VISO TRUST communication email address and sender name.
Customized email domain
An example of a customized VISO TRUST communication email address and sender name.

How to use your own, fully custom domain

To get started, you'll need to register and verify the domain connection.

First, register & verify your domain
  1. Navigate to the Email section of the Settings > Org Profile page
The "Manage domains" tab on the org profile page.
  1. Click "Edit domain" to get started.

The example of the edit domain button.
  1. Select the option to use your organization's own domain.
  2. You'll be asked for the domain name and IP address. Input the values, and be prepared to copy and paste unique, important values for your own domain verification.
  3. Retrieve the values for the TXT DNS record and the CNAME DNS record. Note: You will only be presented the DKIM TXT verification value once, so store it safely before exiting (see example below.) Use these values to authorize VISO TRUST on your domain.
    An example of the unique values you'll need to verify your domain.

Each domain verification may look slightly different, but the following is a great example of what you could see in the setup page.

An example of how domain verification records show up in the configuration page for your domain.
Next, customize the URL for a verified domain
  1. After verification is complete, you'll see the domain listed on the page with its verification status.
    When both verifications are complete, you're ready to customize! Select "Edit domain" again.
    An example of the domain verification page after domains have been verified.
  2. Select the option to use your custom domain. Put in your ideal value. You'll see the preview of the email address update here.
An example of the domain customization screen with the URL preview.
  1. Save your changes. The changes will apply to any communications from your instance moving forward.

How to enable a custom email address

Once the domain is verified, you will also be able to enable a custom email address. If you have not registered and verified a domain, you'll need to do that before you can customize an email address.

  1. Click the "Customize email settings" button and configure to your desired mailbox and domain. If you have verified more than one domain you can configure to one of your choosing.
An example of the email address editing pop-up.
  1. Save your configuration. The changes will apply to any communications from your instance moving forward.

How did we do?

Artifact Intelligence Trust Center

Contact